Shipping FAQ

What is on the disc?

Friday the 13th cast and crew interviews/material with participants from each film and the television show that did not make it into the final cut of the documentary Crystal Lake Memories.

Why is this disc “exclusive?”

This bonus disc was only ever made available to those who pre-ordered the original release of Crystal Lake Memories during a very short window in 2013. Since that time, the disc has never been made widely available… until now.

When will my disc ship?

Each order will begin shipping on or about October 13th.

What shipping method will be used?

Each domestic order will ship via USPS Media Mail.

What if my disc doesn’t work?

Each disc is replicated to the highest standards, but if an error does occur you may contact clmbonusdisc@gmail.com for a disc exchange.

Can I get a refund?

While refunds on orders are not available, if you find a technical issue with your disc you may exchange the disc by contacting clmbonusdisc@gmail.com

What region is the disc?

The disc is region-free.

Can I order the disc if I do not live in the U.S.?

Absolutely! But please note that there will be additional shipping charges depending on the country. You will be notified of these charges prior to your order being shipped on or about October 13th and, should you choose to proceed with the order, invoiced accordingly prior to shipment.

IF I LIVE OUTSIDE THE U.S., WILL I NEED TO PAY CUSTOMS AND/OR IMPORT FEES OR TAXES?

Any additional custom and/or import fees or taxes are the responsibility of the purchaser. Please check with your local area postmaster on what those might be.

I still have questions. How can i contact you?

Please email your inquiry to clmbonusdisc@gmail.com.

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